These General Terms govern use of the Rampt platform provided by Studio Sixty-One Limited (company number 09173271) (“Rampt”, “we”, “us”). By creating an account or using Rampt, the workshop (“Customer”, “you”) agrees to these terms. Our handling of personal data is set out in the Privacy Policy and Data Processing Terms, which form part of this agreement.

1. The service

Rampt is a subscription platform for managing workshop operations, including bookings, jobs, digital vehicle health checks, customer communications, vehicle data and invoicing. We grant you a non-exclusive, non-transferable right to use Rampt for your workshop during your subscription, in line with these terms.

2. Accounts and security

You are responsible for your account, your users, and keeping login details secure. You must ensure your users comply with these terms. Tell us promptly if you suspect unauthorised access.

3. Fees, billing and taxes

Subscription fees, billing frequency and any usage-based charges are as set out at sign-up or in your order. Fees are exclusive of VAT, which is added where it applies. Unless stated otherwise, fees are non-refundable, and we may change pricing on reasonable notice, effective from your next billing period. Late payment may lead to suspension under section 11.

4. Your responsibilities as controller

You decide what data you put into Rampt and how you use it to communicate with your customers. You are the data controller for that data. You are responsible for:

having a lawful basis, and any consent required, for the personal data you process and the messages you send;
the accuracy of the data you enter;
complying with Data Protection Law and PECR in how you use Rampt;
the content you send to your customers and the media you store.

Rampt gives you tools to record consent and manage communications, but responsibility for lawful use sits with you.

5. Acceptable use

You must not, and must not allow anyone to:

use Rampt for anything unlawful, or to send unlawful, deceptive, harassing or harmful content;
send unsolicited marketing in breach of PECR, or ignore opt-outs;
upload content you have no right to use, or that infringes anyone’s rights;
attempt to breach security, access another workshop’s data, or interfere with the platform;
reverse engineer, resell, or provide the platform to third parties as a bureau service without our agreement;
use the platform to build a competing product, or scrape it at scale.

We may remove content or suspend access to deal with a breach of this section.

6. Fair Use Policy — Messaging (WhatsApp, SMS and Email)

Rampt lets you message your customers across WhatsApp, SMS and email. Messaging is provided for the normal operation of your workshop: reminders, job updates, health check links, invoices and consented follow-ups. It is not a bulk marketing platform. This policy keeps messaging deliverable, lawful and affordable for everyone on the platform.

You must only message customers who have given the consent that PECR and Data Protection Law require for the channel and message type. Every recipient must be able to opt out easily, and you must honour opt-outs promptly:

SMS: support and act on STOP replies.
Email: include a working unsubscribe in marketing email.
WhatsApp: obtain valid opt-in before messaging and respect opt-outs.

You must not message purchased, harvested or scraped lists.

6.2 WhatsApp

WhatsApp messaging is subject to Meta’s and WhatsApp’s own rules, including the WhatsApp Business Messaging Policy and applicable commerce policies. In particular:

business-initiated messages must use approved message templates and require valid opt-in;
free-form replies are only permitted within the customer-service window that opens when a customer messages you;
messaging is subject to WhatsApp’s quality ratings and messaging limits, which can restrict or suspend sending if quality drops or users report your messages.

We are not responsible for WhatsApp’s decisions to limit, block or suspend messaging, and we may pass through any restriction WhatsApp applies.

6.3 SMS

You must use a compliant sender identity, keep to lawful sending times and content, and not use SMS for premium-rate, misleading or prohibited content. Carriers may filter or block messages, and we may pass through any such restriction.

6.4 Email

Email is sent from your configured sender identity with proper authentication. You must not send content that would harm sender reputation, trip spam filters at scale, or breach PECR. High complaint or bounce rates may lead to throttling.

6.5 Fair usage, limits and costs

Messaging is intended for volumes consistent with a workshop communicating with its own customers. We may:

set fair-use thresholds, rate limits or sending caps per account;
throttle, pause or suspend messaging where usage is excessive, where spam or complaint rates are high, where WhatsApp quality ratings fall, or where sending looks abusive or automated beyond normal workshop use;
require an upgraded plan or additional message allowance for higher volumes.

SMS and WhatsApp messages carry per-message costs. Where your plan meters or charges for messages, those charges apply as set out in your order. If your use of messaging causes a provider to charge us penalties or fees, or to suspend our access, we may recover reasonable related costs from you and suspend your messaging.

7. Fair Use Policy — Media Storage

Rampt stores media (photos, video and voice notes) so you can run digital vehicle health checks and document jobs. This policy keeps storage sustainable and appropriate.

7.1 What storage is for

Media storage is for legitimate workshop records tied to vehicles, jobs and health checks. Rampt is not a general file host, media library, personal backup or content delivery service, and must not be used as one.

7.2 Fair usage and limits

Storage is provided on a fair-use basis consistent with normal workshop operations. We may:

set fair-use storage thresholds or quotas per account;
ask you to reduce usage, or move you to an upgraded plan or additional storage allowance, where use is materially above what a comparable workshop would need;
limit file sizes, formats or upload rates to protect the platform.

7.3 Prohibited content

You must not store media that is unlawful, infringing, or unrelated to your workshop’s jobs, or that contains special category or sensitive data beyond what is strictly necessary for the job.

7.4 Retention, backups and your own records

Media is retained and deleted in line with our retention practices and your settings. You remain responsible for meeting any legal record-keeping obligations of your own. We take reasonable measures to keep data available, but you should keep your own copies of anything you are legally required to retain.

7.5 Enforcement

Where media use breaches this policy, we may throttle uploads, require an upgrade, or remove offending content, giving notice where practical.

8. Third-party services

Rampt relies on third parties, including messaging, payment, hosting and vehicle-data providers, and integrates with WhatsApp and SMS networks. Your use of those features is also subject to the relevant third party’s terms. We are not responsible for third-party services, their availability, or their decisions.

9. Intellectual property

We and our licensors own all rights in the Rampt platform. You own your data and the content you put into Rampt. You grant us the rights needed to host and process that content to provide the service. Your workshop branding shown to your customers remains yours.

10. Availability and support

We aim to keep Rampt available and to provide support as described at your plan level, but we do not guarantee uninterrupted service. We may carry out maintenance, ideally with notice for planned work. [Add any SLA or support commitments you intend to make.]

11. Suspension and termination

You may cancel in line with your plan terms. We may suspend or terminate access if you materially breach these terms (including the fair use policies), fail to pay, or use Rampt in a way that risks harm to the platform, other customers, or third parties. We will give notice and a chance to fix things where it is reasonable to do so. On termination, section 6 of the Data Processing Terms governs your data.

12. Warranties and disclaimers

Rampt is provided on a reasonable-efforts basis. Except as expressly stated, and to the extent the law allows, we exclude all implied warranties. Vehicle data drawn from third-party sources, including DVSA, is provided as supplied and we do not warrant its accuracy. Health check outputs, including AI-assisted drafts, are tools to support your judgment and do not replace professional assessment.

13. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, and our total liability in any 12-month period is limited to £20,000.

14. Indemnity

You will indemnify us against claims, losses and penalties arising from your breach of these terms, your content or media, or your messaging, including any regulatory penalty or third-party charge caused by how you use the platform.

15. Confidentiality

Each party will keep the other’s confidential information confidential and use it only to perform this agreement.

16. Changes

We may update these terms and the fair use policies. For material changes we will give reasonable notice. Continued use after changes take effect means you accept them.

17. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. General

You may not assign this agreement without our consent. Notices will be given through the platform or to your account contact. Neither party is liable for events beyond its reasonable control. If any term is unenforceable, the rest stands. These terms, with the Privacy Policy and Data Processing Terms, are the entire agreement between us.

19. Contact

Studio Sixty-One Limited. Email: scott@studiosixty-one.com.